+7 (495) 532 22 27
General manager
Functional support of SAP systems is:
Proactive monitoring of the client's SAP system
Incident resolution, elimination of causes and consequences of incidents occurring in the system
Maintenance of system updates
Support for changes in internal business processes
Proactive adaptation of the system to changing legal requirements
Training/consulting of system users, including on-site
Information about new versions and extensions of the system and its components
Support for closing financial periods
ALPE consulting support process flow chart
Key Principles of Functional Support Service Delivery:
Single Point of Contact
If a user encounters any issues with the system or experiences a system malfunction, they can submit a description of the problem via email - support@alpeconsulting.com or call +7 495 532 22 27.
Agreed First Response Time
Our team responds within a predefined timeframe that has been previously agreed upon with the client. The response time depends on the priority level of each user request.
Transparent Request Processing Workflow
After the client approves the consultants’ estimated effort required to resolve the request, the request is assigned for processing and resolved within the timeframes agreed upon with the client.
SAP S/4HANA is a new generation ERP for automating core company processes (finance and management accounting, production, logistics, sales and service), which is designed to become a true digital core of your business.
Key features and benefits:
Best industry practices accumulated over 45 years of experience of SAP and its partners
The latest FIORI user interface is unified for all devices, allowing users to quickly adapt to the system and enjoy working with it.
Using machine learning scripts to assist with routine operations.
Support for the Internet of Things concept to unite all company assets into a single network.
The high-performance InMemory database SAP HANA enables processing of a huge array of data in real time. A report that took several hours to build will be available in a few seconds.
Reduced TCO through database compression and faster routine procedures
ALPE4HANA is a localized solution for Russia on the SAP S/4HANA platform, designed for manufacturing enterprises, wholesale trade enterprises and contains business processes of the following functional areas:
- finance (accounting, management accounting);
- production planning and accounting;
- sales and sales management;
- purchases and inventory management;
- and also includes reporting and primary accounting forms specific to Russian enterprises.
The advantage of ALPE4HANA is that it is a ready-made pre-configured solution that allows reducing risks during subsequent implementations. It is based on the consolidation of the best design solutions.
This is a relatively affordable solution in terms of budget, which uses localized business processes with a ready-made configuration and documentation.
A big plus from the customer's point of view is the predictability and visibility of the system. Already during the demonstration of the prototype, the customer sees what he will get in the end.
The solution includes pre-configured forms of mandatory reporting for the Russian Federation.
Professional support for reorganization of SAP systems in a short time.
- Survey and identification of problems, analysis of own developments
- Formation and coordination of a work plan
- Preparation of the basic infrastructure for reorganization of systems
- Carrying out work
Audit of SAP systems for independent assessment of its compliance with initial requirements at any stage of its life.
Functional audit:
- Audit of requirements for the SAP system
- Audit of design documentation
- Analysis of compliance of the SAP system with business requirements and design documentation.
Audit of the underlying infrastructure:
- Audit of the central instance configuration of application servers
- Audit of the database configuration
- Performance analysis
- ABAP code quality check
A full range of works and services required to ensure the operability of information systems based on SAP products, taking into account the requirements of Russian legislation.
Composition of services:
Provision of cloud computing power in a professional TIER III Data Center (Moscow or St. Petersburg);
Administration of OS, DBMS and SAP-Basis, performance of routine maintenance;
Monitoring system performance and operability;
Administration and configuration of user permissions;
Finding and troubleshooting errors in the configuration of SAP system applications;
Search and elimination of consequences of erroneous actions of users;
Refinement of the functionality of SAP applications;
Instructing and consulting users on how to work with the SAP system.
Placing the infrastructure in the cloud allows for prompt management of IT resources, increases the level of security and fault tolerance of the System.
The service model based on fixed monthly payments allows for full control over the costs of infrastructure and support of the SAP system.
The package of services provided, as well as the SLA level, is selected individually for each Customer depending on the requirements and level of criticality of SAP applications.
A full range of works and services required to ensure the operability of information systems based on SAP products.
We help create centers of expertise for supporting and developing SAP systems by the enterprise
