1C:ERP Customer Support

+7 (495) 532 22 27

Home / Services / 1C:ERP Customer Support /

1C:ERP Customer Support

After the implementation of the Automation System, work with the System continues at the next level, the main goal of which is to support the technical and functional operability of the systems: uninterrupted, reliable operation of the system around the clock, rapid recovery in case of force majeure and timely software updates must be ensured.

ALPE consulting provides all support services within the framework of a time-tested methodology. The quality of the services provided complies with ITSM standards and is confirmed by the current Centre of Expertise (PCoE) certificate.

Functional support of the systems includes:

Proactive monitoring of the client system

Incident resolution, elimination of causes and consequences of incidents occurring in the system

Maintenance of system updates

Support for changes in internal business processes

Proactive adaptation of the system to changing legal requirements

Training/consulting of system users, including on-site

Information about new versions and extensions of the system and its components

Support for closing financial periods

In accordance with ITIL ITSM recommendations, ALPE consulting creates 3 support lines:

1st line — primary processing of requests and provision of standard solutions.
2nd line — elimination of mid-level functional errors and system incidents.
3rd line — elimination of critical-level functional errors, development of additional system functionality, updating and migration of systems.

ALPE consulting support process flow chart

Basic principles for providing functional support services:

Single Point of Contact

If a user encounters any issues with the system or experiences a system malfunction, they can submit a description of the problem via email - support@alpeconsulting.com or call +7 495 532 22 27.

Agreed First Response Time

Our team responds within a predefined timeframe that has been previously agreed upon with the client. The response time depends on the priority level of each user request.

Transparent Request Processing Workflow

After the client approves the consultants’ estimated effort required to resolve the request, the request is assigned for processing and resolved within the timeframes agreed upon with the client.

ALPE consulting provides information technology support for 1C solutions in accordance with 1C:ITS standards

1C:ITS standards are aimed at maintaining 1C solutions in an up-to-date and operational state, developing functionality, providing information and consulting support.

Our specialists will help in the selection and implementation of 1C software products, and further system setup and its support in an up-to-date, operational state is carried out promptly and in strict accordance with the technology established by 1C.

"1C:ITS" includes, in particular:

Timely updating of 1C products so that the system always remains relevant and complies with tax legislation

Access to important recommendations from methodologists and new materials on software product administration

Support of professional developers and working vendors of the company "1C"

Professional support for 1C solutions elevates support to an entirely new level. Our clients gain extensive opportunities for building business processes, while their employees receive prompt practical guidance from specialists regarding product installation, updates, and configuration.

The 1C:ITS service package facilitates convenient usage of various 1C software solutions.

To obtain professional assistance, it is necessary to enter into an information technology support agreement with our company.

Tariff "ITS - PROF"

The tariff includes:

Consultation line - up to 1.5 hours per month
Prompt communication with a specialist via the 1C:Connect system
Access to the ITS Information Base
Participation in webinars and seminars of ALPE consulting and 1C company dedicated to the specifics of working with 1C solutions
Submission of reports via the Internet
Electronic document management

For detailed information on the cost of specialized tariffs, please contact info@alpeconsulting.com

6,799.00 RUB/month with permanent renewal

8 159,00 rub./month - retail price

special offer!
valid:

day

hours

min

sec

ALPE provides 1C specialist services for the following specialists at the following hourly rates:

1C support subscription is a service with a fixed monthly cost, which includes a guaranteed number of hours of work of specialists.

WHAT YOU GET:

Solution of non-standard accounting tasks, including under state contracts, including state defense order
Optimization of system performance. (Reduction of month closing time and minimization of program response time)
Individual approach to your business.
Fixed number of support hours per month at a special price
Possibility of flexible change of the volume of services (increase hours as needed)
Transparent payment system without hidden payments.
Quick response and adequate service: Our team of professionals provides prompt problem solving, using a ticket system for transparency and control over all requests. This means that your systems will work without interruptions, and your business without failures.
Transparent SLA system (service level agreement)

The cost of service is calculated based on the actual hours spent at fixed rates.
If the labor costs under the subscription are exceeded, payment in excess of the subscription hours is made at the basic hourly rate.
Standard working hours with clients are 09:00-18:00, Monday through Friday, excluding holidays.

Validity period of the commercial offer: until August 31, 2025.

Specifics of 1C support:

Due to its extensive experience and well-established support processes, ALPE consulting ensures the efficient operation of 1C systems for its clients, providing them with a business core that evolves alongside the required functionality. The company guarantees the correct operation and stability of the system throughout its lifecycle through a systematic approach to service delivery and strict adherence to proven procedures.

For detailed information, you can contact the Head of Support Projects Alexander Varfolomeev

tel.: +7 950 027 64 96
e-mail: alexander.varfolomeev@alpeconsulting.com

To request support, please use the Admin24 Service desk or reach us by mail - support@alpeconsulting.com

1C:ERP Customer Support